One of the pillars of APSP work is social accountability. According to the World Bank, Social accountability is an approach to governance that involves citizens and civil society organizations (CSOs) in public decision making (World Bank 2004).
Social Accountability interventions enhance the capacity of citizens and civil society actors to articulate their needs to governments and service providers. Through our social accountability programme, APSP works with communities to bring the perspective of citizens and CSOs to government activities, including policy making, the management of public finances and resources, and service delivery.
The programme allows civil society organizations, communities and beneficiaries to participate in monitoring the public sector and giving feedback on government performance.
APSP uses a social accountability tool to monitor various service delivery parameters of the cash transfers.